P.A.P.A- People Are Priority Always
Steve Ritchie, CEO of Papa John’s, has been traveling and exploring stories of his employees around the United States. He believes in the acronym PAPA, which stands for People Are Priority Always, and is practicing this by listening to how each member feels, what they need, and how Papa John’s as a whole can do better.
Steve Ritchie visited stores in Atlanta, Los Angeles, Dallas, Chicago, and Detroit, and learned about the people who work for them. The stories consisted of how their teams are just like family to them, showing a great bond between those who work there. Other stories include interaction with charity and how close this friendship becomes. The most important thing Ritchie learned is that the workers for these franchises are looking to grow and advance with the company even further.
The company is more than just Steve Ritchie Papa Johns himself, instead is made up as a whole group of people looking to move this company is a positive direction. It is also more than just a team, it is a family. From the CEO to the pizza makers, and the drivers, they are all apart of the community as a whole, and look to represent the communities they serve.
Papa John’s is looking to create a better name for itself, and Richie is looking to do this by seeking feedback, and acknowledge what needs to be done, as per qsrmagazine.com. He wants to listen and learn from this to create a better experience for the community he serves. It is not just the positives he is willing to hear, but also the negatives. The feedback the customer leaves creates a better understanding of what needs to be done to create a better atmosphere for their team and customers. Steve Ritchie will continue to seek and put together a company that provides “Better pizza, better ingredients. Papa John’s”.
Check this out: https://www.crunchbase.com/person/steve-ritchie